At Memora Grace, we want your shopping experience to be seamless. Please note that customers are responsible for return shipping costs, and we encourage you to choose a reliable shipping method to ensure your return reaches us safely and promptly.
Service Areas
- We currently ship to the United States, and we are working on expanding our delivery areas.
Delivery Times
- Business Days: Monday to Friday
- Order Cut-Off Time: Monday to Friday: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)
Standard Shipping
- Processing Time: 3-5 business days
- Transit Time: 7-10 business days
- Total Delivery Time: 10-15 business days
Express Shipping
- Processing Time: 2-3 business days
- Transit Time: 5-7 business days
- Total Delivery Time: 7-10 business days
Shipping Options
United States
- Free shipping on orders over $50 USD
- Standard shipping available
- Express shipping available
Personalized Orders
- All personalized items are made to order
- Handling times may vary based on:
- Seasonal demand
- Order quantity
- Customization complexity
- Material availability
- Estimated completion time provided at checkout
Delivery Services
We partner with trusted carriers:
Order Tracking
- Tracking number provided for all orders
- Updates sent via email
- Real-time tracking available through carrier websites
Important Notes
- Business days are Monday through Friday
- Weekend orders are processed on Monday
- Holidays may affect processing times
- Weather conditions may impact delivery
- Orders may ship from international fulfillment centers
- International customers are responsible for all customs duties, taxes, and import fees
- Large orders may require additional processing time
- Exact shipping rates will be shown during checkout
Customer Support
Our goal is to deliver smiles along with your order. For any questions or concerns:
Shipping policies and rates subject to change. All delivery times are estimates and may vary based on destination and circumstances.
